Monday, January 12, 2009

Listen, Act, Share as part of online donation

To provide some deeper explanation of my last post I will use an example of online donation.  

Our current web site provides an about us page that explains our mission and 501c3 status.  We also have some history and information about who we are in some secluded areas.  We have the online donation function with a link on the home page to donate now.  This represents the Tell and Do philosophy of tell the audience some things you want them to hear and then give them something to do.

Listen, Act, Share

Here is what we plan to move it to, Listen, Act and Share.  The biggest addition is the Listen area.  For those people are prospects, not existing donors, we want to engage them in a conversation with us, our staff, our board, our partners, other members, other donors or many other audiences.  We also want to give them multiple ways to provide us feedback and information about themselves.

The biggest shift will be to Share from Tell. We will use language across our full web site to share information about who we are, what we care about, what our mission is and why it all matters.  Rather than saving mission talk for our "About us" page it will be woven across the full site.  We will look for opportunities to showcase ways for use to share who we are, members to share what they think of us, staff to show their dedication, volunteers to show their involvement and more.  Our words will be less about making announcements and more about sharing a piece of who we are.

And finally a shift to Act from Do. In my interpretation do seems like something that is a one time occurence and is more of a transaction.  We will still have those transactions but our bigger goal will be getting people more involved and engaged in our organization.  So we will build some opportunities online that will build or surround the donation process, like joining a community, volunteering, sharing a story, recruit others and more.  In addition we will work purposefully to align our online activity with our in person experiences at our locations.  For example building a process around how we interact with our donors after the online pledge happens.  Or how we will drive traffic to our web site for information about how our donations have impacted the community.

This is just a brief and single example of how we plan to shift the way we leverage the online experience to enhance and expand the impact we have on our communities.  This is more than a web site this is the extension of our mission through an online presence. 

2 comments:

Liz Stephenson said...

Hi Steve ... I remember you from the Business Cafe. We (YMCA of the Triangle) are working on a short-term redesign and a longer term web presence, so I am very curious to read about your project. Thanks.

Steve Heye said...

Hi Liz,

Great to hear from you. Is Susan Emmerson still at your YMCA? I had heard that your YMCA was moving on a strategy. You are looking at online communities possibly, very cool! On Twitter I bumped into a company that was going to be meeting with you. I scan twitter for YMCA references. Excited to see you being proactive and creative like that. We will have to chat and share thoughts. Maybe I will set up a conference call and invite people. If you get me your email address I can send you our plan, my address is steveheye (at)gmail.com - change the (at) to @.