New Adventures for Steve Heye!

The Steve Heye you know today is not the same as the Steve Heye from years past. I owe my revival of passion, motivation and tech skills to The Cara Program. I have never worked with such an inspiring, innovative, genuine and dedicated group of people. If you have never heard of The Cara Program, You NEED to visit them here in Chicago, simply amazing org. (www.thecaraprogram.org)

The Steve of the early 2000's was jaded and had a sort of lack luster passion. I was at an org I had dedicated my career to, and they laid me off twice. At times during these years my involvement in the #NPTech community was restricted by my job, I was not able to contribute the way I wanted to. But the leadership at The Cara Program embraced my love for and engagement in the #NPTech community. This allowed me to write blog posts, present webinars, speak at six different conferences in a year, contribute to an encyclopedia, and so much more, which I love because I got to share what I learned back to the community!

While at The Cara Program I got to be a part of challenging and rewarding work led by an innovative, visionary CEO, Maria Kim. The Cara Program is impact and metrics driven so technology was a critical element in the strategic plan. With the help of the unstoppable skills of Andrea Cote we made magic happen by changing process and implementing solutions which was eagerly adopted by staff and the org. So much fun! My job was so much easier with the support of my boss, the CFO, Carla Denison-Bickett. Carla helped me refine my approach to fit the culture of Cara, which I needed help with because it was very different than I was used to. There are countless other staff I could thank, like Erwin Delfin for keeping the actual tech running, but this post would get out of control quickly.

I also found a rejuvenation of mission driven passion at The Cara Program. I have never felt so close to the impact on the people we serve. In nonprofit technology we can often feel removed from impact and mission, but not at The Cara Program. I was able to be a part of the magic on a regular basis! I have never been the one to share "emotions" or go out of my way to affirm colleagues, but now I just can't help myself. Just like the Grinch, my heart has grown three sizes, but luckily did not explode out of my chest.

But it is time for a change, as of June 2015, I will be joining a new team at NetSuite! I will be joining the NetSuite Social Impact team as a Solutions Consultant! My role will be focused on working with small to mid size nonprofits interested in getting the NetSuite solution donated to them! NetSuite provides a core set of their technology free to nonprofits under $5 Million in budget and I get to help giving it away! Booyah. But not only will I get to be a part of helping nonprofits and giving them technology, I will also be a part of a team creating a model to ensure the nonprofits are successful in their adoption of the solution! Double Booyah.

NetSuite is a great fit for me because of its strength as an ERP, getting me back to my Finance days (my Finance degree). The opportunity will leverage my experience in software development, implementation, planning, adoption, change management and so much more. Not to mention my long background in nonprofits and technology, long live #NPTech! Leaving The Cara Program is bittersweet. I will miss all (and I mean all) of the staff, such a wicked smart, fantastic team. But this new opportunity seems to be basically built for my seemingly random resume and experience.

This is lucky for all of you though because my position at The Cara Program is open! Yes, you can take my job and join an amazing team, org and mission. The Manager of Technology position is posted on our Jobs Page, APPLY NOW or feel free to contact me about it as well.

I am excited to begin my adventure with the NetSuite Social Impact team, I have already met a few of them and I can't wait to get started making a difference with them! But don't worry we will all still see each around the interwebs and since I will be working from home, I will still be around in Chicagoland!

Discover the Passion in your #NPTech Career (Opening Post)

As of late my blog has been derailed with posts about career and jobs in nonprofit technology. But it has seemed to be interesting to a few people. So I am going to continue on the topic for a bit. This one will focus on Networking, but not between electronic devices. rather between people.

I have been in conversation with a bunch of different nonprofit tech staff, some early in their career and others much more experienced. One of the more interesting topics has been how we network. We have so many new opportunities to network, but are we using them for our careers?

Follow These 6 Steps to Network Like a Pro is a great post with some terrific advice and good links.

1. Be ready with your elevator pitch
2. Complete your profiles on every platform you have an account
3. Introduce yourself to people who you’d like to connect with
4. Follow up with people who you meet
5. Connect through social media channels
6. It doesn’t stop at hello, continue to build the relationship

If I was to add one thing though, it would be about personal branding.  Just like marketing for your organization, you need to have a brand. And there are tons on good articles and sets of information about personal Branding, here are a couple as examples:

• HOW TO: Build Your Personal Brand on LinkedIn
• Personal Branding for Introverts
• Five Personal Branding Tips for Solopreneurs
• Or if you don't what personal branding is, Wikipedia even has some info: Personal Branding

But what I see missing in many of these and I think is most important is finding your passion and investing in it.  Over the next few posts I will explore some of what I have tried.

• Find your passion - here is where it is different in nonprofits, you have to pick a career passion and a cause passion.
• Invest in your passion - find time outside of work to learn about and participate in your passion
• Share your passion - there are so many easy ways to share, so just do it
• Mix personal and professional - be yourself

So my blog will stray a bit for a few more weeks. But I hope it proves useful and interesting to someone out there.

1 Yr. Anniv. at The Cara Program - Nonprofit Workplace Reflections

Excited is an understatement of what I felt when I got the call for a job offer at The Cara Program! The HR team was probably making some jokes about my giddiness on the phone. And here I am a year later and none of the excitement has worn off. Sure, my job has challenges and so does every workplace, but looking over the last year, I couldn't have asked for a better opportunity.

Tech Work Tied to Mission. From the first day I have been immersed and involved in the strategic process and mission discussion. There is a strong understanding about the potential for technology to deeply change the way the staff and org works to meet the mission. This is what I was searching for. I have had a passion for IT Alignment with mission for years! You can see this in the IT Alignment resources on this blog.

Leveraging volunteers. The Cara Program incorporates volunteers in the expected ways including mock interviews, training, sorting donated clothes, etc. But it goes much deeper than that. We are always using volunteers in much deeper and strategic ways. They have helped us create our SROI calculations, plan new social enterprises and run events, plus we can't forget our Tech Advisory Board (TAB). The TAB has helped us find tech resources, review our RFP process, plan governance systems and offer unending advice and support to our tech team. People willing to give their time, support and advice like Lance Russell, David Krumlauf, Rich Whitney and Jonathan Cook have taught me so much and are there when I need them.

IT's about People. The best experience and strongest learning has come from learning from the other staff at The Cara Program. Depth of knowledge, dedication to mission and passion are in such abundance it is impossible not to get swept up into it. What continues to surprise me is how much of my job and the role of technology revolves around people.

Personal Growth. It is common for an org to do an annual review and performance plan, The Cara Program does it also. Where it is different for me is the empowerment and meaningful involvement for staff across the org. Everyone is pushed to grow and do more, while encouraging a true work\home balance. Affirmations is core part of everything, we all take time to affirm other staff for their honor, passion, achievement, innovation and integrity. Yet at the same time, we are all encouraged to give feedback and go directly to other staff with questions, concerns or even to push back a bit.

So what would I share as advice to staff in nonprofits?

Find the Fit. Look for a cause you believe in and a job which fits your skills. But here is where I learned somethings. Just because you love an org, love the cause and can do the job, it still may not be the right one for you. Personality and culture make a huge difference. Does the org culture allow you to be who you are and shine?

Don't be afraid to change! So many of us get attached to an org and feel like if we leave they will never survive (or maybe we won't). This is NOT TRUE! Sometimes staff turnover forces an org to address problems it didn't know existed because you were so good at hiding them. I am not saying you should become an job hopper and ditch out when things get hard. But if you have hit a career ceiling, don't enjoy the role, you can see your role isn't helping or it looks like the org won't grow any more with you in this role, don't be afraid to move on. There is life in the next job and other orgs doing amazing work! You need to take care of you, because sometimes the org isn't.

Size Matters. Having worked for at the National Office and Metro Office of a large org, then moving to a smaller mid-size org, I can tell you size makes a big difference. The types of challenges, resources, staff and work effort are radically shifted.  I can not say which is better, you have to experience it to understand it. A large org has more staff and resources but 6 people have to approve the color of the donate button on the website. A small org may have limited staff and resources but one person can drive the website without 6 people debating fire engine red versus apple red. I love the energy, passion and the depth of involvement of ALL staff in a small org, every staff person is important. At times, I felt like a nameless cog in the bigger setting.

Anyway, this post was meant to celebrate my one year anniversary at The Cara Program. Since taking this job, many parts of my life have improved and changed. It is amazing what a positive, passionate work place can do to change your life and career. Don't settle for a job making a difference for others and not for you. I have had more calls, emails and connections in the last few months about nonprofit careers, jobs and such than ever before. My genuine excitement for my org and job has led people to ask about my journey. I am happy to share, if you want to connect with me. NPTech rules!

NPTech Career Thoughts

For my 15 year anniversary, I pictured some celebration, some recognition. I looked forward to a lifelong career with a big retirement celebration. I had seen so many of my mentors achieve this.

I grew up attached to a cause, an organization I loved. I believed in the mission (and still do, just not sure they do), I put my career in the hands of the org.  My career plans centered on how I could best serve the organization and the best role available for me to have the most impact.

Lesson learned the day I was laid off for a second time within days of a vacation and only weeks from my 15 year anniversary. And not just me, over the years it was other family members, friends and colleagues.

Here is the trap I see so many nonprofit staff end up in. We are part of a cause we are truly devoted to. We love our organization. We have a meaningful and real relationship with our co-workers. Saying we are like family is an understatement. So we do everything in our power to make an impact. We roll with the punches and our job morphs, shifts and changes. We adapt and do whatever is needed from us. But often it requires us to ignore our own career and only focus on our job.

When you are hired, there is often a fairly clear job description and set of expectations. But as time passes, you pick up additional work, your role blends with others, your duties may completely shift from where they started. You become a jack of all trades just to fill any holes in your org, you step up and make it happen! You are an integral part of the org and you have no idea what they would do without you.

But while you are becoming the jack of trades for your org, you may be losing your career path and your ability to get the next job.

The first time I was laid off, my job was unique, different and had a title which didn't represent what I did. So when I started to look for a new job, my resume was hard to follow and understand. I didn't have a clear brand for myself. My experience and job title meant very little to the hiring nonprofits. I had made myself valuable in my job, but not my career. I had not taken time to take care of myself. In the end, my work was only valuable to the org, it was not transferable.

So my job search was a long one. And each time I got close, it was always the same  thought, "we like you and have an awesome set of experiences, but it just doesn't fit our opening."

There seems to be a disconnect around expecting staff to fill needs in our org and mission as needed, while hiring with strict qualifications. We want existing staff to pitch in across the org or grow with the org. But then when we hire, we look to fill a position, we look for a set of defined experiences and skills to fill a specific purpose. 

So on one hand we push staff to work beyond their job description, but we only hire people with experience specific to a job description? So we often wouldn't hire the staff we have doing the job they have?

When I did get my next job, I was very deliberate about building a network, a personal brand and getting experience in a skill set which was transferable and valuable in the job market. Since I knew I couldn't trust the org to look out for me.

You might be thinking, Steve, you seem so bitter. But you couldn't be more wrong. I am so thankful for where I am and what I have experienced and learned. It is sort of like the country song, unanswered prayers.

 I could not be in a better place in my career! I love where I work, all of my past experience is proving valuable every minute of every day. I am diving in again, head first. I am more than uber excited to be a part of a cause I have a heart for, poverty and homelessness. I am immersing myself in my job and giving it everything I have. In less than a year on the job, I am more at home here than any job before it. I completely trust that the org is as interested in me and my career as they are interested in the mission and org.

But I think it is important for me to be open and honest about my nonprofit work experience. I have met numerous people entering the nonprofit career track and countless more who have been in nonprofits longer than me. But I cringe a little when I hear them talk about their job, I just wish they could see what I see now.

Don't let your job turn into a string of sacrifices and become so focused on daily needs causing you to ignore your own needs. This isn't good for you or your org, neither of you will be happy in the long run. 

So a word of advice, things happen, are you in a place to take care of your career when it does?

(behind the scenes - my faith and trust in God played a large role in this journey and my success, however, that is a post for another day. I know He had a hand in guiding me in this direction and getting me here.)

A New Hope

Star Wars was sold to Disney. Steve Heye now works for The Cara Program (www.thecaraprogram.org) not the Y. Which is bigger news? (Please don't answer.)

A New Hope. I am excited to start my new role as the Manager of Technology at The Cara Program! Learn more about The Cara Program on their website. My 14 years with the Y now has a special place in my past and it is time for a new challenge.

I have been here for two weeks now and am loving it. The staff are passionate, friendly and work diligently toward the mission of preparing and inspiring motivated individuals to break the cycle of homelessness and poverty, transform their lives, strengthen our communities, and forge paths to real and lasting success.

In my role I will work to develop a technology strategy to support, enhance and grow the work that The Cara Program does. I will get to implement and do many of the tactics and strategies that I focus on in this blog. IT Alignment here we come!

My favorite part so far has been how much the management values the passion and character of the staff. Enthusiasm and energy are embraced and encouraged, along with an atmosphere that encourages idea sharing and innovation. So refreshing.

Anyway, just thought I would share this to my small but mighty blog audience. Next post will get back to my give staff a voice series. Until then, May You Meet Your Mission With Tech!

Love the YMCA? Love Technology? work here, please

For the last few months we have been on the lookout to hire a project manager here at the Chicago YMCA that would focus on Applications.  I need a partner in crime, yes, you would get to work with me (not sure if that is a plus or not).

We are being very diligent to find "that right person". We are looking to make a large cultural shift within our organization to an understanding of how to improve business processes and some very large software changes that will require a very strong leader.  The technology has a role in all of this, but is not the focus.  We want to change the way people work.  One of biggest challenges within our department is that we are a small team (arent most nonprofit IT groups) and need a person that can own this and be a real champion.

Here is the job overview.

Since 1858, the YMCA of Metropolitan Chicago has contributed to the lives of girls, boys, women and men of all ages, races, religions and economic backgrounds. 

Whether teaching children to swim, rescuing young men from gangs, training adults for the workforce, providing expectant mothers with prenatal care or serving transients with housing and supportive care, YMCAs collaborate with public service providers, government agencies, churches and neighborhood associations to improve life quality and encourage individual achievement. 

The YMCA is equipped to serve a range of complex, contemporary family needs through our 21 fitness centers, 4 year-round resident camps, 7 human service centers, 5 Single Room housing residences, 4 Senior Housing centers, and 1 Supportive Housing for young adult males. The YMCA of Metropolitan Chicago is also one of the largest providers of licensed child care in the mid-west. For 150 years, the YMCA has been serving the diverse needs of each community through programs ranging from child care, affordable housing, street intervention, sports and fitness, and various programs for children, teens, adults and seniors. Through these sites and more, the YMCA touches and strengthens the lives of hundreds of thousands of people each year.


Job Description

Principal Accountabilities: Dedicate yourself to the department’s vision to be the premier provider of trusted, innovative, and sustainable technology services and solutions which contribute to the building of the spirit, mind, and body of the communities and employees we serve. Posses the ability to work on multiple projects simultaneously, independently, resolve project issues, meet deadlines and escalate issues to senior management. Lead initiatives to improve business processes with and without the use of new technology. Lead and effectively complete business process improvement initiatives. Assist in the education of departments in the BPI methodology and encourage participation in the process. Identify opportunities for making business processes more efficient and for improving internal and external customer service. Analyze the costs and benefits associated with business process improvement initiatives. Lead initiatives dedicated to the introduction of new technology that promotes an innovative and expansive web presence; increases the use of state-of-the-art enterprise applications, and eliminates inefficient, redundant, and costly business processes. Develop and execute plans for making improvements to technology. Identify system requirements by working with peers and stakeholders. Evaluate software products and make purchasing recommendations. Manage the application procurement process from Request for Proposal development through contract negotiations. Continually manage project expectations. Build relationships and communicate effectively with customers, clients, employees, campers, and external vendors and consultants. Stay abreast of current and emerging packaged applications and be an information resource for employees, customers, clients, and campers. Function as liaison between end user departments and the Information Technology Department when implementing new technology. Manage vendor relationships during and after application implementations. Monitor progress and quantify the benefits of each technological improvement. Assist with the development of training plans as part of process changes or new technology rollouts and any other duties as assigned.

Experience: Must have a Bachelors Degree in Information Technology, Project Management or related field. PMP Certification a plus. Must have 5 plus years experience with in Information Technology Project Management and 3 to 4 years of prior supervisory experience.

Direct, proven, and relevant experience with leading, scoping, planning, tracking and executing large-scale, multi-tiered, and cross-departmental technology and business process improvement projects. Direct, proven, and relevant experience with managing project teams in an organization the size and scale of the YMCA of Metropolitan Chicago. Direct, proven, and relevant experience with completing major enterprise-wide projects on time and within budget. Superb communication skills – significant business writing and presenting experience is mandatory. High degree of comfort and experience with the Microsoft Office suite. Must be self-motivated, dependable, creative, detail-oriented, and a self-starter.

We are proud to be an EEO/AA employer M/F/D/V. Employment is subject to a background check. 

Apply here: http://ymcachgo.org/work/available_positions.php

Getting in the game! Cheerleader no more.

Time for me to get off the bench and get back in the game. On Friday, Oct 31 I will be starting my new job at the YMCA of Metropolitan Chicago! My unofficial title is the Web Project Manager, but the official one was IT Project Manager. I am very excited to be joining this organization again, although it is not new to me, I have been there before. Looking forward to it, they have an awesome tech team!

But for the last many years, I have not been directly in the game. My role at the YMCA of the USA was to enable others at the local YMCAs to do their work better. I typically did not do the work directly. All of that is about to change. This video from my church is a great illustration of what I mean.



I am confident that I have the skills, tools and qualifications to do the job and do it exceedingly well (if I have to toot my own horn). But this will be a new challenge for me and I am craving that. It is one thing to sit back and be someone dreaming up theories, making up recommendations, writing papers, etc. Now it is time to make it real and make it happen! And I cant wait.

I would challenge all of you to think about something you support or something you are involved in, but only from the stands. Then change it. Stop being a cheerleader and routing for a team. Start being a team member and make a difference. Contribute your skills, talents, time, connections or whatever it is you have to something you believe in.

Disclaimers - I dont mean to imply that my old role wasnt important, it really was important and was very needed. Someone needs to be the dreamer, the visionary, the group leader. Someone has to drive strategy, think about the future, make plans, write papers. I am just excited to be moving to the role of doing it, rather than motivating others to do it.

Second disclaimer - yes, the video was a church video from my church. I do have something of a personal pledge to not "hide" my beliefs. I dont expect everyone to agree with me, but it is who I am. I do also want to get in the game more at my church (although I am already pretty involved).